This privacy policy explains how Cycle Haven processes personal data in connection with its bicycle repair workshop website and related communications. It applies to enquiries, bookings, workshop administration, and the limited technical operation of the site.
We use personal data to respond to enquiries, arrange workshop communication, manage bicycle intake and service summaries, confirm scope and approvals, support technical delivery of the website, maintain security, and keep records needed for administration and legal compliance. Data is not used for unconfirmed analytics or marketing purposes.
Where third-party assistance is used for technical hosting, communication handling, or administrative support, the recipient is expected to process the data under appropriate confidentiality and security obligations. No broader sharing is described unless it is required for the specific service or by law.
Personal data may be disclosed to public authorities where required by law, to professional advisers where necessary for compliance or dispute handling, and to service providers that support website operation, message delivery, or record management. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
We may process name, email address, phone number if provided, inquiry message, and service preferences when a person submits an enquiry, requests a booking, or communicates with the workshop. We also process limited technical data such as server request metadata and browser and device information for security and delivery purposes.
Personal data is collected from contact form submissions, email, telephone calls, workshop drop-ins, and other direct communications. Technical data is generated automatically when the site is accessed and when messages are delivered through the local acknowledgement handler.
The website uses essential cookies for site operation and preference cookies to record privacy choices. Analytics cookies and marketing or advertising cookies are not confirmed as active and are not described as part of the current processing set.
We use cookies only for essential site operation and to remember privacy preferences. Where the browser permits, users may block or delete cookies, but essential cookies may be necessary for the website to function properly.
Individuals may have rights relating to their personal data, including access, correction, deletion, restriction, objection, and portability where those rights apply. The scope of each right depends on the legal basis for processing and any mandatory retention duty.
A rights request should identify the data subject and the nature of the request with sufficient detail for review. We may ask for additional information to confirm identity or to locate the relevant records before responding.
Personal data is kept only for as long as needed to handle the enquiry, provide the requested service, maintain business records, resolve disputes, or meet legal obligations. When data is no longer required, it is deleted, anonymised, or otherwise removed from active use according to internal retention practice.
When material changes are made, the updated version will be published on the website and the revised date will be adjusted where appropriate. Users should review the policy periodically to remain informed of current processing practices.
Cycle Haven processes personal data as controller for website enquiries, workshop administration, service delivery, security, and related recordkeeping. Processing is based on the need to respond to requests, perform services, comply with legal obligations, and pursue legitimate operational interests where those interests are not overridden by individual rights.
Where GDPR applies, individuals may request access, rectification, erasure, restriction, objection, and data portability, subject to legal limits and verification of identity. A request may be refused or limited where retention is required by law or where the request would adversely affect the rights of others.
Use the listed contact channels for privacy questions, rights requests, or policy-related correspondence.
